Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hcm@jetting-services.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hcm@jetting-services.co.uk / 01928568066

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact must be made with us within 7 days of receiving the product.

Products which develop a fault outside of the 30 day return period will not be eligible for return but may be covered by the products warranty. If the product falls out of the warranty cover we may be able to offer a credit note to use in store or online with HCM Jetters as a gesture of good will.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special order items), and personal care goods (such as PPE masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or if you are local to us please feel free to come in store and we will be happy to assist.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.